Last updated: March 2026
At Trochai, we are committed to protecting the personal information of our visitors, clients, and prospects. This policy explains what data we collect, how we use it, and what your rights are regarding your information.
We collect only the information necessary to provide our services and respond to inquiries: - Data entered in forms: name, email address, phone number, company, and any information submitted voluntarily. - Browsing information: pages visited, time on site, device type, approximate location (through analytics tools). - Cookies and similar technologies: only to improve the user experience and analyze traffic. We do not collect sensitive or financial data.
The information collected is used to: - Contact you and respond to your consultation or demo request - Send relevant information about our services (only if you authorize it) - Prepare personalized automation diagnostics and proposals - Improve our website, campaigns, and communication processes - Comply with legal and security requirements We never sell or share data with third parties for commercial purposes.
To operate our site and services, we use trusted tools that may handle basic information: - Vercel (website hosting) - Google Analytics or similar tools (usage statistics) - Email platforms such as Gmail or Outlook (communications) All operate under international privacy and security standards.
We will keep your data only for the time necessary to: - Respond to your request - Prepare a proposal - Maintain authorized communication You can request immediate deletion of your information at any time.
You can: - Request access to your information - Correct or update data - Request deletion of your information - Withdraw your consent for communications Just write to us at: support@trochai.com
We implement reasonable protective measures to prevent unauthorized access, including encryption, access control, and providers with recognized certifications.
We may update this policy from time to time. The date of the last update will be shown at the top of the document.
If you have questions about this Privacy Policy or the handling of your data, you can write to us at: support@trochai.com
As a technology provider of the WhatsApp Business Platform, we process the following data on behalf of our clients (real estate agencies): - WhatsApp conversation messages between agencies and their clients - Contact information (phone numbers, names) shared through WhatsApp - Message delivery status and read receipts - Multimedia files shared in conversations (images, documents, audio) This data is processed solely to provide our inbox and AI assistant services. We act as data processors on behalf of the agencies, who are the data controllers. We do not use WhatsApp conversation data for advertising, marketing, or any purpose other than providing the contracted service.
We use trusted third-party services for message processing, data hosting, and automated response generation. All providers comply with international security and privacy standards. Conversation data is not shared with third parties for commercial purposes.
We comply with Meta's Platform Terms and the WhatsApp Business Policy.
